koko

KOKO LEARNING SUPPORT

A little help for your next step.

Find help with your student account, class check-in and classroom activities.

Contact Koko

Tell us what you were trying to do, what happened and which app version or browser you use. Share an error message or a screenshot with personal details hidden. Do not send your password, sign-in approval links, student lists or private class responses.

Sign in to your account

Use your Koko account email and password. You can open Koko sign-in in your browser and use the password-recovery link there if needed.

In the student app, complete sign-in in the browser when prompted, then return to Koko. If your account cannot connect, contact support with the message shown.

Find or join a class

Use the joining instructions or class invitation your professor provides. In the student app, class invitations and QR scanning are in your account menu. Review the class before choosing Join.

Joining a class does not check you in. If a class is missing or its details look wrong, ask your professor to confirm your enrollment.

Check-in and attendance

Open the correct class and check in when you arrive. Your professor confirms attendance; a pending check-in has not yet been confirmed.

For an attendance correction, a closed class session or a missing activity, contact your professor through your usual class contact. Check your class history to review saved attendance.

Professor messages

Messages are available for enrolled classes where your professor has enabled them. Choose the correct class to open your conversation.

If messaging is unavailable, use your professor’s usual class contact. Avoid including sensitive information in a support email about a conversation.

If something is not updating

  • Check your internet connection. The student app does not queue submissions to send later; look for confirmation that an action was saved.
  • Refresh the screen using its refresh control, or reload the page if you are using a browser.
  • Check for a Koko update in the app store or testing service you use, then reopen the app.
  • If the issue continues, contact Koko with the screen name and error message. Hide personal information in screenshots.

Account and privacy questions

For questions about your account, privacy or deletion, contact Koko support. This page provides contact information; it is not an account-deletion or deletion-request service. Opening an email draft does not send anything or delete your account or saved class records.